A few words
FAQ's
Frequently Asked Questions
General
We take 1-5 days to process your order and then 2-4 weeks to deliver it to you.
Yes, absolutely. We deliver around the world.
Our international warehouse is located in China.
Yes, wait 3 days after your order and ask us via email to : contact@crystalsblue.com
Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact@crystalsblue.com and we will send you a similar replacement item as soon as possible.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to learn more about it, please contact us by email at : contact@crystalsblue.com
We do our best to solve any problems our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and the product or products concerned are not balanced. For more information, please read more about our refund policy link to Return & Refund Policy
Watch FAQs
We’re using a high-density mineral glass covering, 3 kinds of high-quality movements, Citizen 2035, Miyota 2035 for most of our watches, and Chinese Liaocheng mechanical movement for our new Genuine Leather Strap Water-resistant Automatic Watch. And the battery of normal quartz watches is SONY 377 SR626SW (1.55V), it’s easy to replace at any jeweler.
